Ingress 1.1 These general terms and conditions (the “Terms”) apply to all services provided by Kessel och Norén Konsult och Holding AB, reg. no. 556763-8415 (the “Coaching Company”), in connection with the coaching program Re:Desire (the “Program”).
1.2 By enrolling in the Program, you, the participant, (henceforth the “Participant”) and the Coaching company agree to the following terms and conditions, without modification, and you acknowledge reading them.
Enrolling 2.1 The Participant may enroll in the Program at any time via the Coaching company’s Website, subject to availability. Enrollment is generally offered on a rolling basis; from time to time, the Coaching company may run structured launch periods with defined open dates and enrollment bonus deadlines, as published on the Website
Program term etc. 3.1 The Program has a duration of four (4) months. Access to the Program will start on the date of the Participant’s enrollment, or such start date as specified in the enrollment confirmation letter sent to the e-mail address that the Participant registered on the Website, and will end four (4) months thereafter. The Participant and the Coaching company may during the course of the Program jointly decide to alter the terms of the Program.
3.2 After the Program end date, the Participant will no longer have access to 1:1 coaching support (including Voxer voice note coaching), personalised feedback videos, live events, or forums related to the Program. The Participant will however retain ongoing access to (i) their personal Google Drive folder containing their diagnostics, feedback video, prescribed exercises, and materials shared during the Program, and (ii) the private podcast feed.
3.3 The Coaching Company observes scheduled breaks each year during which 1:1 coaching support (including Voxer responses and personalised feedback) is not available. These scheduled breaks currently include the month of July and approximately two (2) weeks during the Christmas/New Year period, and may include additional breaks announced in advance by the Coaching Company. Where any part of the Participant’s Program period overlaps with a scheduled break, the Program duration will be extended by an equivalent period so that the Participant receives the full four (4) months of active coaching support. For the avoidance of doubt, any such extension of the Program duration does not alter the Participant’s payment schedule under Section 4.
Program fees 4.1 By enrolling in the Program, the Participant agrees to pay the program fee as specified on the Website.
4.2 If the Participant selected the pay in full option, the Participant agrees to pay the Fee in its entirety even if the Participant chooses not to or is unable to complete the Program. If the Participant selected the payment plan option, the Participant agrees to pay each monthly instalment when due unless the Participant has opted out of subsequent instalments in accordance with Section 4.4.
4.3 If the Participant selected the pay in full option, the Participant agrees to pay the Fee in full immediately upon enrollment.
4.4 If the Participant selects the payment plan option, the Participant agrees to pay the Fee divided into 4 monthly instalments of $550 USD each (totalling $2,200 USD). The first instalment is due immediately upon enrolment. The three (3) subsequent instalments will be automatically charged on the same calendar day of each of the following three months, provided that the Participant has not opted out of further instalments by giving written notice to support@leighnoren.com at least five (5) days prior to the next scheduled payment date. Where a given month does not contain the same calendar day as the initial instalment date, the instalment will be charged on the last day of that month. Opting out of an instalment terminates the Participant’s access to 1:1 coaching support, personalised feedback, and other active-coaching deliverables at the end of the paid-through month; Section 3.2 governs continuing access from that point.
4.5 The Participant authorizes the Coaching company to automatically charge the credit card on file, directly or via PayPal, for any and all Fee balances owed, and the Participant agrees to keep the credit card information current and up to date with the Coaching company.
Failure to make timely payments 5.1 If any payment is insufficient or declined for any reason, the Coaching company may revoke the Participant’s access to Program and remove the Participant from the Program without liability or refund. The Participant’s removal from the Program due to the Participant’s failure to pay the requisite Program fee does not excuse the Participant from the Participant’s obligation to pay the amounts owed in full.
5.2 In the event of late payment the Coaching company shall be entitled to claim interest on the sum overdue until payment is made, at the rate of eight percent per annum plus the reference rate under the Swedish Interest Act. If the Coaching company sends the Participant a written reminder of an outstanding payment, a reminder fee will be charged at the amount established in Swedish law.
Refunds 6.1 Right of withdrawal and express consent to early performance. As a consumer, the Participant may be entitled to a 14-day right of withdrawal under applicable consumer protection law, including the EU Consumer Rights Directive as implemented in Swedish law (Lag om distansavtal och avtal utanför affärslokaler, SFS 2005:59). By enrolling in the Program, the Participant expressly consents to the following:
(a) The Participant expressly consents to digital content — including but not limited to the Onboarding Diagnostic, Welcome Video, In-Between Toolkit, Intake Form, and Psychoeducational Content — being delivered immediately upon purchase, and acknowledges that they will therefore lose their right of withdrawal in respect of any such digital content that has been delivered.
(b) The Participant expressly requests that the delivery of coaching services begin within the 14-day withdrawal period. If the Participant exercises their right of withdrawal during that period, they are liable to pay a proportionate amount for services already delivered, and any amount paid for services not yet delivered will be refunded.
6.2 Following the expiry of the 14-day withdrawal period, requests for refunds or pauses will not be honored. Payment plan participants may opt out of future instalments as set out in Section 4.4; the Participant remains liable for all instalments already due at the time notice is received. For the avoidance of doubt, this Section 6.2 does not entitle Participants who selected the pay in full option to any refund, and does not release Payment plan participants from liability for instalments already due at the time an opt-out notice is received
Account creation and access 7.1 In order to take part in the Program, the Participant may be required to provide information about themselves including the Participant’s name, email address, Google account (for access to their personal Google Drive folder), Voxer contact details, and other personal information. The Participant agrees that any registration information they provide will always be accurate, correct and up to date.
7.2 Access to the Program — including the Participant’s personal Google Drive folder, Voxer coaching contact, private podcast feed, and any other Program deliverables — is granted solely to the Participant, i.e. the customer on record with the Coaching company. The Participant agrees that Program access and materials may only be used by the Participant as permitted herein and may not be shared, sold or distributed without the Coaching company’s express written consent.
Intellectual property rights 8.1 The Participant agree that the Program contains proprietary information that is owned by the Coaching company and is protected by copyright, trademark and other applicable intellectual property laws. The Participant will not use the Program in a manner that constitutes an infringement of the Coaching company’s rights or that has not been authorized by the Coaching company. The use of the Coaching company’s Program, except as permitted herein, is strictly prohibited and infringes on the intellectual property rights of the Coaching company and may subject the Participant to civil and criminal penalties, including possible monetary damages, for infringement on the Coaching company’s intellectual property rights
8.2 The Coaching company grants the Participant a limited, personal, non-exclusive, non-transferable license to access the Program for the Participant’s own personal and non-commercial use. Except as otherwise provided, the Participant acknowledges and agrees that they have no right to modify, edit, copy, sell, distribute, duplicate, lease, reproduce, record, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Program in any manner or medium (including by email or other electronic means). The Participant shall not remove any copyright notice, trademark, or author designation from any part of the Program.
Participant’s conduct 9.1 The Participant agrees to conduct themself in a dignified and professional manner and will not engage in any activity that is detrimental to the health, safety and welfare of other Program participants or breaches the confidentiality undertaking set out in clause 13. The Participant acknowledges and agrees that the Coaching company reserves the right to remove the Participant from the Program, without reimbursement or liability, if the Coaching company, in its sole discretion, determines that the Participant’s behavior creates a disruption or hinders the Program or the enjoyment of the Program by other participants
Support Included in the Program 10.1 During the course of the Program, the Participant will have access to 1:1 Coach in Your Back Pocket support via Voxer. The Participant may send audio and text messages 24/7. Coaching responses will be provided once per week during office hours, except for a scheduled break every fourth week. The Participant understands that coaching availability and response times may change, and it is the Participant’s responsibility to engage as much or as little as they choose.
10.2 The Participant will receive a detailed personalised feedback video within 72 hours of submitting the Onboarding Diagnostic. Feedback will be personalized, confidential, and accessible only to the Participant. The Coaching Company retains sole discretion over the manner, timing, and format of feedback provided during the remainder of the Program.
10.3 At the conclusion of the Program, the Participant will receive a personalised action and maintenance plan.
10.4 All Program materials, feedback videos, exercises, and related content will be delivered via a personal Google Drive folder made available to the Participant.
Early Enrollment Bonus 11.1 From time to time, the Coaching company may offer an early enrollment bonus to Participants who enroll during a defined promotional window. The specific bonus, eligibility criteria, and deadline will be published on the Website at the time of enrollment. The Coaching company reserves the right to modify or discontinue any such bonus at its sole discretion. Once earned, an early enrollment bonus forms part of the Program deliverables for the Participant who qualified, and is subject to the same terms as the balance of the Program.
Continued Coaching after Program end
12.1 Upon completion of the Program, the Participant may elect to continue receiving 1:1 Voxer coaching support on a month-to-month basis at a fee of $275 USD per month, or such other fee as specified on the Website at the time the Participant elects to continue. The first monthly fee is due at the start of the continuation period, with subsequent monthly fees due on the same day of each following month.
12.2 The Participant may cancel continued coaching at any time by providing written notice to the Coaching company. Cancellation will take effect at the end of the then-current monthly billing cycle; no refunds are given for the balance of any monthly period following cancellation.
12.3 All other provisions of these Terms apply to the continued coaching arrangement, save for Sections 3, 4 and 6, which are replaced by the terms of this Section 12 for the continuation period.
Confidentiality 13.1 The Coaching company acknowledges that the matters discussed during the Program are of a sensitive and private nature and that the Participant’s sharing of personal thoughts is essential. The Coaching company therefore warrants that to the best of its abilities undertake to keep the Participant’s personal information, thoughts and opinions confidential, including, without limitation, exercising in relation to such information no lesser security measures and degree of care than those which the Coaching company applies to its own confidential information.
13.2 In addition, the Coaching company undertakes only to use the Participant’s confidential information to the extent it is necessary for the Program and not to disclose, copy, reproduce or distribute the Participant’s confidential information to a third person. The Coaching company shall use all reasonable efforts to prevent any such disclosure, except in cases where the Participant has given written consent to the disclosure or where disclosure is required by law or by a court of competent jurisdiction. Provided that all reasonable steps to prevent such disclosure shall be taken, the disclosure shall be of the minimum amount required.
13.3 Should the Coaching Company introduce a community aspect to the Program, the Participant undertakes, without limitation in time, to keep information regarding other participants personal information, thoughts and opinions, confidential and to abide by any confidentiality policy communicated to the Participant by the Coaching company.
Lawful purposes 14.1 To access or use the Program, the Participant must be at least eighteen (18) years old and have the requisite power and authority to enter into these Terms. The Participant may use the Program for lawful and legitimate purposes only. The Participant shall not post or transmit through the Program any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.
Refusal of service 15.1 The Coaching company may at any time change or discontinue any aspect or feature of the Program, subject to the Coaching company fulfilling its previous responsibilities to the Participant based on acceptance of the Participant’s payment.
15.2 The Coaching company reserves the right to immediately remove the Participant from the Program without refund if they violate these Terms.
Errors, inaccuracies, and omissions 16.1 Information provided about or in the Program is subject to change. The Coaching company makes no representation or warranty that the information provided, regardless of its source, is accurate, complete, reliable, current or error-free. The Coaching company disclaims all liability for any inaccuracy, error or incompleteness in the Program.
Relationship of the parties 17.1 The Participant agree that the Coaching company is acting as an independent contractor and that no partnership or joint venture is created between the parties.
Processing of personal data 18.1 The Coaching company processes personal data about the Participant, such as name, contact information, and data related to payments as well as other data that the Participant provides the Coaching company with, in connection with the Program and other services. The Participant expressly consents to such processing, including processing of information relating to the Participant’s health and sexuality provided by the Participant. Information regarding the processing of personal data and the Participant’s rights can be found on the Coaching company’s website. Since personal data may be transferred to the USA, the Participant furthermore explicitly consents to such transfer, after having been informed of the possible risks of such transfers that may be present due to the absence of an adequacy decision and appropriate safeguards in US legislation.
Disclaimer 19.1 The Coaching company gives no warranties with respect to any aspect of the Program or any materials related thereto or offered in connection with the Program and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability.
19.2 By enrolling in Program, the Participant accepts, agrees and understands that the Participant is fully responsible for the Participant’s progress and results from the Participant’s participation and that the Coaching company offers no representations, warranties or guarantees verbally or in writing regarding the Participant’s progress, personal growth, future sexual activity, intimate relationships or other such matters. The Coaching company does not guarantee that the Participant will get any results using any of the Coaching company’s ideas, tools, strategies or recommendations, and nothing in the Program is a promise or guarantee to the Participant of such results.
19.3 The contents of the Program are for informational purposes only and do not constitute medical advice; they are not intended to be a substitute for professional medical advice, diagnosis, or treatment. The Participant is urged to seek the advice of a physician or other qualified health providers such as a psychotherapist, with any questions the Participant may have regarding a medical condition or a mental health problem. The Participant is furthermore urged never to disregard professional medical advice or delay in seeking it because of something the Participant have learned in the Program. The Coaching company urges all participants to seek medical advice if they believe or suspect that part of their sexual difficulties has a medical cause.
Third party resources 20.1 The Program may contain links or referrals to third party websites and resources. The Participant acknowledges and agrees that The Coaching company is not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links or referrals to such websites or resources do not imply any endorsement by or affiliation with the Coaching company. The Participant acknowledge sole responsibility for and assume all risk arising from the Participant’s use of any such websites or resources.
Limitation of liability 21.1 The Participant agree that under no circumstances will the Coaching company be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to these Terms or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether the Coaching company has been advised of the possibility of any such damage. In no event will the Coaching company’s liability exceed the price the Participant actually paid to the Coaching company for participation in the Program. The Coaching company is never liable for any damages arising out of other participants in the Program breaching their confidentiality undertaking set out in clause 13.3
21.2 The Coaching company is relieved from liability for a failure to perform any of its obligations due to any circumstance beyond its immediate control, which impedes, delays, or aggravates any obligation to be fulfilled by the Coaching company under these Terms, such as changes in laws and regulations or in the interpretation thereof, acts of authorities, war, acts of war, labour disputes, blockades, major accidents, pandemics (including, but not limited to the covid-19 pandemic) and currency restrictions. The Coaching company shall also be relieved from all liabilities in accordance with the provisions of the preceding paragraph in the case of a labour dispute in which the Coaching company is a party.
Indemnification 22.1 The Participant shall indemnify and hold the Coaching company harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by the Participant of any of these Terms, or any use by the Participant of the Program. The Participant shall provide the Coaching company with such assistance, without charge, as the Coaching company may request in connection with any such defense, including, without limitation, providing the Coaching company with such information, documents, records and reasonable access to the Participant, as the Coaching company deem necessary. The Participant shall not settle any third party claim or waive any defense without our prior written consent.
Governing law 23.1 These Terms and all disputes which may result from the Program or other services related to the Program shall be settled by and interpreted in accordance with Swedish substantive law.
23.2 Disputes shall be settled by a Swedish court of general jurisdiction, with Stockholm District Court being the court of first instance.
Entire agreement; waiver 24.1 The Terms constitutes the entire agreement between the Participant and the Coaching company pertaining to the Program and other services related to the Program and supersedes all prior and contemporaneous agreements, representations, and understandings between the Coaching company and the Participant.
Waiver 25.1 No consent or waiver, express or implied, by the Coaching company of any breach or default of the other party in performing its obligations under these Terms shall be deemed or construed to be a consent or waiver of any other breach or default by the other party of the same or any other obligation hereunder. Any failure by one party to complain of any act or failure to act of the other party or to declare that other party in default shall not constitute a waiver by the first party of its rights under these Terms. No waiver of any rights under these Terms shall be effective unless in writing and signed by the party purporting to give the same.
Changed terms 26.1 The Coaching company has the right to change the Terms at any time. The amended Terms apply with respect to a Program with a start date after the amended Terms were posted on the Coaching company’s website.
Effect of headings 27.1 The subject headings of the paragraphs of the Terms are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
Severability 28.1 If any term, provision, covenant, or condition of the Terms is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Terms shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
Assignment 29.1 Nothing in these Terms, express or implied, will confer upon any person or entity not a party to these Terms, or the legal representatives of such person or entity, any rights, remedies, obligations, or liabilities of any nature or kind whatsoever under or by reason of these Terms, except as expressly provided herein.